Legals

General
This website provides general information about Best Practice Medical Locums Pty Ltd (ABN 50 130 565 936) (“BPMed”) and its services and third-party individuals and organisations. 

Best Practice Medical Locums (BPMed) is a business name registered to Best Practice Medical Locums Pty Ltd. These website terms of use (“terms”) apply to anyone who visits our website.

Complying with Our Policy
When you access and use this website, you are subject to these terms and your use of this site constitutes your agreement to abide by these terms. 

Changing our Policy
We may at our discretion, at any time, change or remove existing terms or add new terms. You should check these terms to ensure you are aware of any amendments. Continued use of this website will constitute your acceptance of the amended terms.

Intellectual Property Rights
All contents that you see on this website may be protected by copyright, trademark, patent or other protections, even if not stated to be so protected. You must not infringe our intellectual property rights in any way, by reproducing, duplicating, copying, selling or reselling, or uploading any information or software from our website. If you wish to use, modify or benefit from any material on our website, you must obtain our written consent to do so unless such consent is implied by the nature or content of the relevant material.

Permitted Use
As a condition of use of this website, you warrant to BPMed that you will only use this website to obtain information about our locum placement services and you will not use this website for any purpose that is unlawful or prohibited by these terms.

You must keep your password secret and not pass on any details arising from your use of this site to anyone except BPMed unless you have our written permission to do so. 

BPMed is not liable for any loss of confidentiality from your failure to comply with these security measures. The information provided by the website to you may be of proprietary in nature. You represent and warrant to us that you are not and shall not become a competitor of BPMed and agree not to share our confidential information with any competitors

Registration Conditions 
Health professionals and Health Care facilities who wish to register with us are subject to additional terms and conditions which are set out in the registration section of our website. If you would like further information about our Terms and Conditions for placement and recruitment services, please contact us on:

Email: info@bpmed.com.au
Phone: 1300 276 528
Website: bpmed.com.au/contact

Privacy
Best Practice Medical collects, uses and discloses personal information in accordance with the Privacy Act 1988 (2020 as amended) and our Privacy Policy which is set out on this website.

View our Privacy Policy: bpmed.com.au/legals/#privacy

Information collected on our website
It’s important to be aware that transmitting information over the internet carries inherent risks. As an open system, the internet cannot guarantee complete security, and BPMed cannot ensure that any personal information you submit will not be intercepted by third parties.

Our website may contain links to external sites operated by other organisations, including charities we support. While we strive to associate with reputable entities, we cannot guarantee the content, security, or privacy practices of external websites and accept no responsibility for their policies or actions.

When you visit our website, our web hosting provider automatically logs certain information for statistical purposes, including:

Your IP address
Pages viewed
Date and time of your visit
Technical details of your browser connection
The referring site (if applicable)

This data remains anonymous, and we do not attempt to identify individual users or track their browsing activity. However, in the event of an official investigation, law enforcement agencies may access these logs under a legal warrant.

Cookies
We use cookies to monitor usage of our website. 

Cookies enable activities such as, retaining registration details, work preferences, logins, usernames, and search queries. If you do not wish to retain information about your visit you can delete the cookies in your browser and change the settings in your web browser.

View our Cookies Policy: bpmed.com.au/legals#cookies

Disclaimer
To the maximum extent permitted by the law information on this website is provided “as is” without warranty of any kind. BPMed uses its best endeavours to ensure that the information on this website is correct, but we do not warrant the accuracy of the data or accept any liability for inaccuracies or omissions.

To the maximum extent permitted by the law, BPMed will not be liable to you, for any direct, indirect or consequential loss or damage arising in relation to the use of this website and the material on this website.

This website may contain links to Websites operated by third parties, and BPMed is not responsible for the content of these websites.

Commercial Electronic Messages 
The Spam Act 2003 (incl amendments Act No. 4,10 March 2016) aims to stem the flow of unsolicited commercial electronic messages

BPMed will provide placement opportunities to registered users by setting up select or relevant job alerts, based on your qualifications, experience and expression of interest.

When Best Practice sends you these messages about placement opportunities, services or promotions, it is because we believe you have provided either express or inferred consent for us to send these emails and SMS messages.

If you wish to cease receiving these emails simply reply to the email with ‘unsubscribe’ in the subject line or to opt out of SMS messages, please reply ‘opt out’

Governing Law
These terms are governed by the laws of New South Wales, Australia and when using this site, you submit to the non-exclusive jurisdiction of courts exercising jurisdiction in NSW.

Introduction
Best Practice Medical Locums is a registered business name of Best Practice Medical Locums Pty Ltd, (BPMed) ABN 50 130 565 936.

This Privacy policy outlines how Best Practice Medical Locums uses and manages personal information provided to it or collected by it.

We manage personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. This condensed policy applies to all information collected by BPMed.

We only collect information that is reasonably necessary for the proper performance of our activities or functions. We do not collect personal information just because we think it could be useful at some future stage if we have no present need for it.

We may decline to collect unsolicited personal information from or about you and take steps to purge it from our systems if it is not required for the activities as a medical recruitment agency.

We manage personal information according to our usual information flow. There may sometimes be departures from our usual information flow.

By following the links in this document, you will be able to find out how we manage your personal information as an APP Entity under the Australian Privacy Principles Australian Privacy Principles quick reference | OAIC).
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Please do not hesitate to contact us if you have any questions on info@bpmed.com.au or 1300 276 528

APP Entity
BPMed manages personal information, as an APP Entity, under the Australian Privacy Principles (APPs) Australian Privacy Principles (APPs).

Because we may sometimes work as a contracted service provider to a range of Commonwealth, State and Territory government agencies, it might become necessary for us to collect and manage personal information as an Agency under different privacy arrangements. 

If you wish to know whether this applies to you, please contact us at info@bpmed.com.au

Information Flow
When we collect your personal information:We check that it is reasonably necessary for our functions or activities (see section 3 – Purposes) as an employment agency.

We check that it is current, complete, and accurate. This will sometimes mean that we have to cross check the information that we collect from you with third parties;

We record and hold your information in our Information Record System (See Section 5.1 – How your personal information is held). Some information may be disclosed to overseas recipients (see Section 6.2 – Overseas Disclosures).

We retrieve your information when we need to use or disclose it for our functions and activities (See Section 3 – Purposes). At that time, we check that it is current, complete, accurate and relevant. This will sometimes mean that we have to cross-check the information that we collect from you with third parties once again - especially if some time has passed since we last checked.

Subject to some exceptions and conditions, we permit you to access (See Section 7 – Access and Correction) your personal information in accordance with APP:12 Australian Privacy Principles quick reference | OAIC).

We correct or attach associated statements to (See Section 7 – Access and Correction) your personal information in accordance with APP:13 Australian Privacy Principles quick reference | OAIC).

BPMed destroys or de-identifies your personal information when it is no longer needed for any purpose (See Section 3 – Purposes) for which it may be used or disclosed provided that it is lawful for us to do so.  We will also destroy or de-identify any financial information we hold after a period of seven (7) years provided that it is lawful for us to do so. 

We do not destroy or de-identify information that is contained in a Commonwealth Record. (Archives Act 1983 (Cth) | ALRC)

Kinds of information that we collect and hold
The types of personal information that we collect, and hold is information that is reasonably necessary for the proper performance of our functions and activities as a medical recruitment agency (See Section 3 – Purposes) and is likely to differ depending on whether you are:

a Workseeker, i.e someone who looking or is open to placement or work through our Agency
a Client, i.e. An individual or organisation who is open to using our placement services
a Referee, i.e. An individual who has been nominated by the Workseeker to provide a reference of employment for the same.

Workseekers
The type of information that we typically collect and hold about Workseekers is information that is necessary to assess amenability to work offers and work availability; suitability for placements; or to manage the performance in work obtained through us and includes:
Personal and Contact Information.
Information about employment history, skills, qualifications, experience and work performance.
Information about work entitlements
Banking, TFN, and ABN Information (for purpose of invoicing and payment and any other payrolling information).
Health and Immunisation records.Criminal History and Working with Children Checks.
Career path information for types and locations of work sought.

For Clients
The type of information that we typically collect and hold about Clients is information that is necessary to help us manage the presentation and delivery of our services and includes:

Contact Information and relevant information regarding roles, skills, reporting lines, inter-personal communication, and requirements within your organisation relevant to your recruitment needs.Information about your recruitment and on-boarding processes.

Position Descriptions, pay scales, benefits offered, contract information and any other information disclosed during the recruitment process.

History of Client relationship with BPMed.

For Referees
The type of information that we typically collect and hold about Referees is information that is necessary to help to make determinations about the suitability of one of our Workseekers for particular jobs or particular types of work and includes:

Contact Details
Confirmation of your identity and authority to provide a reference (if necessary).
Your relationship with and knowledge and opinions of our Workseeker as relevant to the reference we are seeking.
Other background and contextual information as relevant to the reference we are seeking.

Purposes
The purposes for which we collect, hold, use, and disclose your personal information are likely to differ depending on whether you are:

a Workseeker 
a Client 
a Referee

The following sections are also relevant to our use and disclosure of your personal information:
Our Policy on Direct Marketing (see Section 3.4 – Our Policy of Direct Marketing)
Overseas Disclosures (See Section 6.2 – Overseas Disclosures) 

For Workseekers
Information that we collect, hold, use, and disclose about Workseekers is typically used for:

Work placement operations.
Recruitment functions.
Training and assessment requirementsPayment purposes
Statistical purposes and statutory compliance requirements.

For Clients
Personal information that we collect, hold, use, and disclose about Clients is typically used for:

Client and business relationship management.
Recruitment functions.
Marketing services to you.
Statistical purposes and statutory compliance requirements.

For Referees
Personal information that we collect, hold, use, and disclose about Referees is typically used:

To confirm identity and authority to provide references.
For Workseeker suitability assessment.
For recruitment functions.

Our Policy on Direct Marketing
Best Practice Medical Locums may use your personal information for direct marketing purposes. Where we are able to do so, we obtain your consent, and you will be provided with the option to unsubscribe from direct marketing at any time.We market to candidates and clients using a variety of methods including email, phone, SMS and print material.

We aim to observe the requirements of anti-spam legislation and provide an effective means for unsubscribing from any marketing that would be considered to be spam.Please contact us to update your preferences (info@bpmed.com.au) at which time your marketing preferences will be updated on our systems.

How your personal information is collected
The means by which we will generally collect your personal information are likely to differ depending on whether you are:

a Workseeker 
a Client 
a Referee

We sometimes collect information from third parties and publicly available sources when it is necessary for a specific purpose such as checking information that you have given us or where you have consented or would reasonably expect us to collect your personal information in this way.

Sometimes the technology that is used to support communications between us will provide personal information to us - see the section in this policy on Electronic Transactions (see Section 4.4 – Electronic Transactions).

For Workseekers
Personal information will be collected from you directly when you fill out and submit one of our application forms or any other information in connection with your application to us for work.

Personal information is also collected when:
We receive reference reports or performance feedback.
We receive a complaint from you or about you in the workplace
We receive information about disciplinary, criminal, and medical registration matters.
We receive information that you provide yourself.

We may also collect personal information about you from a range of publicly available sources including newspapers, journals, directories, the Internet and social media sites. When we collect personal information about you from publicly available sources for inclusion in our records, we will manage the information in accordance with the APPs and our Privacy Policy. Australian Privacy Principles quick reference | OAIC).

For Clients
Personal information about you may be collected:

When you provide it to us for business or business related social purposes;
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We may also collect personal information about you from a range of publicly available sources including newspapers, journals, directories, the internet, and social media sites for inclusion in our records we will manage the information in accordance with the APP.

When we collect personal information about you from publicly available sources for inclusion in our records only as is reasonably necessary for our functions and activities as a medical recruitment agency. We will manage the information in accordance with the APPs and our Privacy Policy. Australian Privacy Principles quick reference | OAIC).

For Referees
Personal information about you may be collected when you provide it to us:

in the course of our checking Workseeker references with you and when we are checking information that we obtain from you about Workseekers;

We may also collect personal information about you from a range of publicly available sources including newspapers, journals, directories, the Internet, and social media sites. When we collect personal information about you from publicly available sources for inclusion in our records only as is reasonably necessary for our functions and activities as a medical recruitment agency. We will manage the information in accordance with the APPs and our Privacy Policy. Australian Privacy Principles quick reference | OAIC).

Photos and ImagesWe may request proof of identification from you including certified original copies of your passport, visa and or driver’s license and other forms of identification and will only do so for the proper performance of our functions and activities as a recruitment agency.

Electronic Transactions
Sometimes, we collect personal information that individuals choose to give us via online forms or by email, for example when individuals:

register as a site user to access facilities on our site such as a job notification board;
ask to be on an email list such as a job notification list;
make a written online enquiry or email us through our website;
submit a resume by email or through our website;
use web-based application and placement management apps to submit identification documents, receive job offers, undertake inductions, or upload time sheets etc. 

It is important that you understand that there are risks associated with use of the Internet and you should take all appropriate steps to protect your personal information. It might help you to look at the OAIC's resource on https://www.oaic.gov.au/privacy/your-privacy-rights/social-media-and-online-privacy.

You can contact us via phone 1300 276 528, email info@bpmed.com.au if you have concerns about making contact via the Internet. 

How your personal information is held
Personal information is held in our Information Record System (See Section 5.1 – Information Record System) until it is no longer needed for any purpose for which it may be used or disclosed at which time it will be de-identified or destroyed provided that it is lawful for us to do so.

We take a range of measures (See Section 5.2 – Information Record System) to protect your personal information from:

misuse, interference and loss; and
unauthorised access, modification, or disclosure.
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Our Information Record System
Your information is stored in electronic format – including password protected portable devices.
Your information is stored on our secure cloud document storage system.

Information Security
We take a range of measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure including.

Staff training"Clean desk" procedures
Need-to-know and authorisation policies and procedures
Protocols for data sensitive information, secure document authorised password access
Just-in-time collection policies
Password protection
Policies on laptop, mobile phone and portable storage device security
Policy on timely culling
Culling procedures including shredding and secure disposal etc.

Data Breach Notifications & Response
In the event of a data breach, we would respond by measures appropriate to the nature and seriousness of the breach and the size and resources of our organisation taken in accordance with the four steps set out in the OAIC’s data breach notification guidance and advice.

Disclosures
We may disclose your personal information for any of the purposes (See Section 3 - Purposes for which it is primarily held or for a lawful related purpose. 

We may disclose your personal information where we are under a legal duty to do so. 

Disclosure will usually be:
internally and to our related entities
to our Clients
to Referees for suitability and screening purposes.

Related Purpose Disclosures
We outsource a number of services to contracted service suppliers (CSPs) from time to time.  Our CSPs may see some of your personal information.  Typically, our CSPs would include:

Software solutions providers;
I.T and security contractors, database designers and Internet service suppliers.
Legal and other professional advisors;
Background checking and screening agents;

We take reasonable steps to ensure that terms of service with our CSPs recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.

Overseas and Interstate Recipients
Some of your personal information may be disclosed to overseas recipients. This will only be in line with our standard recruitment procedures and only after consultation and approval with you. 

At this stage all data is stored securely within Australia and subjected to Australian Privacy Principals and Policies.

Australian States and Territories

Personal and sensitive information including but not limited to resumes, qualifications, background checks, references, health Information 

To clients based in states and territories, other than NSW when required as a condition of your employment. 

In the instance that we take all reasonable steps to ensure that the terms of service with states and territory recipients recognise that we are bound by obligations to protect the privacy of your personal information and that they will not do anything that would cause us to breach those obligations.

Access & Correction
Subject to some exceptions set out in privacy law, you can gain access to your personal information that we hold.  

Important exceptions include:
Evaluative opinion material obtained confidentially in the course of our performing reference checks; and access that would impact on the privacy rights of other people. 

In many cases evaluative material contained in references that we obtain will be collected under obligations of confidentiality that the person who gave us that information is entitled to expect will be observed. We do refuse access if it would breach confidentiality.

For more information about access to your information see our Access Policy (See Section 7.1 – Access Policy).

Access Policy
If you wish to obtain access to your personal information you should contact our Privacy Co-ordinator. You will need to be in a position to verify your identity.

If you wish to obtain access contact (info@bpmed.com.au) or phone us on 1300 276 528.

You should also anticipate that it may take a little time to process your request as there may be a need to retrieve information from storage.

Correction Policy
We will take such steps as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant, and not misleading.

If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to correct it by contacting Privacy Co-ordinator at info@bpmed.com.au

If we have disclosed personal information about you that is inaccurate, out of date, incomplete, irrelevant, or misleading, you can ask us to notify the third parties to whom we made the disclosure and we will take such steps (if any) as are reasonable in the circumstances to give that notification unless it is impracticable or unlawful to do so.

Deletion
You have the right to request deletion of your personal information. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

If you wish your personal information, be deleted, please contact our Privacy Co-ordinator info@bpmed.com.au or 1300 276 528. You will need to be in a position to verify your identity.

Complaints
You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy.

For more information see our Complaints Procedure (See Section 8.1 – Complaints Procedure).

Complaints procedure
If you are making a complaint about our handling of your personal information, it should first be made to us in writing at info@bpmed.com.au 

You can make complaints about our handling of your personal information to our Privacy Co-ordinator, whose contact details are info@bpmed.com.au or 1300 276 528.

You can also make complaints to the Office of the Australian Information Commissioner through the Commission’s website and the means set out there.

Complaints may also be made to RCSA the industry association of which we are a member.

RCSA administers a Code of Conduct for the professional and ethical conduct of its members. The RCSA Code is supported by rules for the resolution of disputes involving members.

NOTE: The RCSA Code and grievance intervention rules do NOT constitute a recognised external dispute resolution scheme for the purposes of the APPs; but are primarily designed to ensure the good professional conduct of the Association’s members.

When we receive your complaint:

We will take steps to confirm the authenticity of the complaint, and the contact details provided to us to ensure that we are responding to you or to a person whom you have authorised to receive information about your complaint;

Upon confirmation we will write to you to acknowledge receipt and to confirm that we are handling your complaint in accordance with our policy.

We may ask for clarification of certain aspects of the complaint and for further detail.

We will consider the complaint and may make inquiries of people who can assist us to established what has happened and why;We will require a reasonable time (usually 30 days) to respond;

If the complaint can be resolved by procedures for access and correction (See Section 7 – Access and correction) we will suggest these to you as possible solutions; 

If we believe that your complaint may be capable of some other solution, we will suggest that solution to you, on a confidential and without prejudice basis in our response;

If the complaint cannot be resolved by means that we propose in our response, we will suggest that you take your complaint to any recognised external dispute resolution scheme to which we belong or to the Office of the Australian Information Commissioner.

Please read our cookie policy below to learn what they are, their benefits and how we use them on our website.

If you'd like to disable cookies on your browser, please view our information on ‘Controlling and Deleting Cookies’. Please be aware that some parts of the site might not function correctly if you disable all cookies.

By viewing this Cookie Policy Page and using our website, you consent to our use of cookies on your browser in accordance with our cookie policy unless you have disabled them.

Controlling and Deleting Cookies
It is not the policy of Best Practice Medical Locum Doctors to collect personally identifiable information about our site users through the use of cookies. To prevent cookies generated from our site from reaching your device, you will be able to restrict them or block them using your browser settings. Use the ‘Help’ function on your browser for information on how to do this. To delete or restrict cookies on your mobile phone device, refer to your handset manual. Please be aware that your actions to restrict or delete cookies may affect the functionality of the BPMed website.

Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not be able to monitor its performance.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

General
Best Practice Medical (“BPMed”) is a registered business name of Best Practice Medical Locums Pty Ltd (ABN 50 130 565 936). BPMed offers a reward program for locums who are registered with our agency. These rewards are outlined below.

Refer a Friend
We value the way in which our Doctors use word of mouth to encourage their doctor friends and colleagues to join and work through BPMed. Our way of saying thank you for supporting our agency is through offering rewards.

How it works
- You will be a registered Locum on our database.
- Your colleague will need to nominate you as the referrer.
- Once the referred Doctor has been credentialed, they will need to work 100 on-site clinical hours within 3 months for you to be eligible for your reward.
- We will issue your reward once your colleague completes their hours within the designated timeframe (3 months from the date of first placement). 
- There is no limit to the number of new locum candidates you can refer.

Loyalty Rewards
At Best Practice Medical we like to reward our loyal locum doctors who have decided to use us on a regular basis to find work. The more work you do, the greater the rewards. 

For every dollar you earn as a locum, you accumulate points. These points can be redeemed for gift card rewards.

Bonus Giveaways
BPMed regularly runs competitions with giveaways for Doctors. These include gift cards and other prizes.

Other terms
To be eligible for rewards you must comply with the terms of any agreement between you and BPMed in relation to any placement or other matter.

Reward points have no cash value and are not transferable for cash.

BPMed reserves the right to alter the nominal value of any points without notice.

BPMed gives no warranty to the continuing availability of the rewards points programme and reserve the right to terminate it by providing at least 14 days’ notice to participants.

We advise that you seek independent financial advice regarding possible tax implications in connection with this programme (for example you may be required to declare these rewards in your tax return as a ‘Fringe Benefit’).

Reward points if unused will expire 12 months after they are earned.

Changing our Policy
We may at our discretion, at any time, change or remove existing terms or add new terms. You should check these terms to ensure you are aware of any amendments, including the terms of this rewards programme available on our website.

If you have any questions about our rewards programme speak to our BPMed consultants or send us an email at info@bpmed.com.au